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Some Frequently Asked Questions
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| How much do you charge for delivery? |
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| Orders of £99 and over are delivered FREE to UK mainland addresses (excluding Scottish Highlands). There is a delivery charge of £4.95 (inc. VAT) for orders under £99. A variable delivery charge will be applied to orders to all other UK and EU destinations and this will clearly be shown before you confirm and pay for your order. |
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| What if I live outside the UK? |
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| We can deliver to all European Union destinations. A variable delivery charge will be applied to orders to EU countries and this will be clearly shown before you confirm and pay for your order. Please note that this charge applies to the European Mainland only and not to offshore locations (e.g. Balearic Islands, Corsica, Canary Islands). We do not currently ship outside the European Union. |
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| When will my order be delivered? |
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| We usually ship within 2-3 working days, although sometimes it may take a little longer. We will send you an e-mail message confirming shipment on the day your order leaves our warehouse. It will normally arrive at your delivery address the next working day (2-3 days to Europe). We will let you know if there is likely to be a significant delay. |
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| How will it be delivered? |
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| We use Parceline for most items sent to the UK mainland but we may use Royal Mail for some smaller items and to UK offshore locations. Goods are transported at our risk i.e. if an item is lost or damaged in transit, we will replace it. A signature will be required on delivery. |
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| What address will it be delivered to? |
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| For reasons of security we only deliver to the card-holder's address. This should be the address to which your debit/credit card bills are sent. |
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| What if I am not at home when my order is delivered? |
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| For reasons of security, our carrier will always attempt to obtain a signature. If there is nobody at home, they will leave a card enabling you to contact them to arrange redelivery or collection of the order. |
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| Is VAT included in your prices? |
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| All our prices include VAT. If you live an area not subject to VAT (e.g. the Channel Islands) please contact us. |
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| How can I pay for my goods? |
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| We accept payment by MasterCard, Visa, Maestro, Solo and Delta cards. |
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| Is it safe to use my credit or debit card over the Internet? |
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| We use HSBC Card Processing Services for credit and debit card payments. Your card details are entered on to our secure server and the details are encrypted before being transmitted to HSBC for authorisation. This means of transmission is totally secure. We do NOT hold your card details either manually or on any of our systems. |
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| Will I receive unsolicited emails (SPAM) if I give you my email address? |
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| Absolutely not! When you place your order we ask you to input your email address, and we use this to send you updates on your order. You can optionally sign up to our newsletter. This is sent out approximately once a month and you can cancel your subscription at any time. We will NEVER pass your email address on to any other party. |
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| What if I am not satisfied with my purchase? |
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| We guarantee to replace faulty or damaged items without question. If you are not completely satisfied we will refund your money in full. Please see our Terms and Conditions for full details of our Returns Policy. |
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| What if I can't find what I'm looking for? |
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| If an item you want isn't shown on the site, please e-mail or call us on 01254 820478 and, if it is at all possible, we will try to source it for you. |
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| I am about to purchase a new electrical appliance from you. How can I dispose of my old one? |
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| For advice on all aspects of recycling at home, including the locations of recycling collection points for waste electrical items near to you, please visit www.recycle-more.co.uk. You will also find advice and tips on how to recycle waste electrical goods and other household items, making it quick and easy for everyone to recycle-more! |
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If you are experiencing any problems with ordering your goods or have any further questions
please contact us by emailing customerservice@silvernutmeg.com or telephoning
01254 820478
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